FAQS

 Say hello and get in touch by emailing me at hello@contactalexandria.com

 You are the coffee to my cup. I'll do my very best to make your experience amazing!

 Still have some burning questions? Give me a call at # 1 (260) 624-5411

 I typically responds to emails within 48 hours

Frequently Asked Questions

What size are your mugs?

All of my mugs are currently 11oz.

Are your mugs dishwasher & microwave safe?

Yes, absolutely! You don't need to worry about the design coming off as it is a part of the mug.

How are your mugs made?

I first design the images in Adobe Illustrator. I then use Dye Sublimation to transfer the designs onto my ceramic mugs.

Are your mugs double sided?

Yes! I understand that everyone has a different dominant hand, which is why I have a design on each side of my mugs. Some mugs have a unique design on each side so make sure to check out the product before ordering.

How long does it take to process my order?

My current turnaround time to fulfill orders is 1-3 business days. This time may vary slightly especially around Holidays/busy times and does not include shipping time. I do not ship on Holidays or weekends.

I am a solopreneur, small business and fill orders as quickly as possible.

What happens if my order was damaged during shipping?

Oh no! If your order is broken or damaged upon arrival, please email me within 5 business days with your name and order number. I will ask you some questions and do my best to determine what went wrong. If your order was definitely damaged during shipping, I will offer a replacement at no extra charge.

Do you ship outside of the USA?

Unfortunately, I only currently offer shipping within the USA.

Help!? I entered the wrong shipping/billing address!

Please email me at hello@contactalexandria.com as soon as possible if you entered the wrong billing or shipping address. I will do my best to get it sorted out!

Make sure to always double check your information before submitting your order.

What if I want to send my order as a gift?

No problem! Just make sure to enter in the recipients address when filling out the "Shipping Address".

All of my mugs are already packaged up pretty, so no need for special packaging!

What is your policy on returns & exchanges?

I print my products on demand and do not currently offer returns or exchanges.

I haven't received my order! What can I do?

Please email me with your name and order number. I will then get in touch and do my best to locate your package!

FAQ

What are your business hours?

My business hours are Mon-Fri from 11:00am to 6:00pm EST.

Can I cancel my order?

If for whatever reason you need to cancel your order, you may do so within 2 hours after placing your order. Please send me an email with your name, order number, and reason for cancelling.

You may be unable to cancel your order if it has been longer than two hours due to how quickly I try to fill my orders.

Do you offer any sales or discounts?

Yes. From time to time I definitely offer discounts on my products!

Make sure to follow me on Instagram, Facebook and by joining my newsletter as those are usually the first places that you will hear of my promotions.

Do you offer wholesale?

You betcha! Please email hello@contactalexandria.com or by filling out my contact form with your inquiry.

We will be in touch with more details for you!

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